Free Shipping On Orders Above €40

FAQ’S

PRODUCTS

How long will my tan last?

With our products your tan can last up to 7 days. But we have given you the control of your tan back, so you can top up and change your tan as and when you please.

How often shall I tan ?

For a golden tan, we recommend you to tan every second day and the face every day.

Can I suntan whilst wearing Boë?

Yes, but it is important to know that none of Boë’s products contain SPF. Therefore you should still apply appropriate sun protection.

Can I mix my Tan Drops No.1 with my SPF or aftersun?

You can mix your Tan Drops No.1 with your aftersun as this is a moisturiser based product. However, we do not recommend mixing Tan Drops No.1 with your SPF as this may affect the quality of your sun protection.

I have sensitive skin, should I do a patch/skin test before?

Allergy Certified has tested and approved Boë’s products. Boë is skin friendly, so it is suitable for sensitive skin. We would advice you to do a patch test on a small amount of skin, if you are worried for the outcome.

Is the Boë fake tan safe to use if I am pregnant?

Generally speaking, all our fake tan products are safe to use during pregnancy and breastfeeding (we suggest avoiding the breast area if you are lactating). Boë consists of i.e., 100% Natural DHA. They contain no sulphates, no parabens and is fragrance-free – making it even more safe to use when pregnant. If you are unsure in any way we highly recommend consulting with your doctor or doing a spot test to ensure you do not have any reactions due to pregnancy hormones.

What skin types are Boë products suitable for?

Our products are appropriate for all skin types: they are dermatologist tested, hypoallergenic, non-irritating, tested and approved by Allergy Certified and paraben free.

Do you test on animals?

Great question — no, we do not! Whilst each and every one of our products complies with our belief of not testing on animals (we do not do animal testing, our suppliers do not do animal testing, nor do we pay people to do animal testing for us).

How will I know how much of the Tan Drops No.1 to use?

As a guideline we recommend (per body part):
2 drops: For a Radiance Tan
4 drops: For a Sunkissed Tan
6 drops: For a Golden Tan

Do I have to use a specific moisturiser for the Tan Drops No.1?

No, we have developed the Tan Drops No.1 to fit into your already established skincare routine, whether that is with a lotion, cream or serum.

What if I have broken or irritated skin?

Avoid tanning in that area, to not further irritate the skin.

What is TAN WATER?

It is clean, translucent, it is not going to transfer on your clothes and it is on-the-go. People want quick and easy and with tan waters you spray it on or mix it with your moisturiser. Two hours later you are there; glowing and ready. Read more about the product here.

CAN I USE THE BOË TAN IF I HAVE ECZEMA?

Boë is eligible with skin disorders such as eczema, since it is based on natural properties and contains 100% DHA. If you are prone to breakout more often than not then we recommend doing a patch test on the skin to check for skin sensitivity.

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing contact@boebeaute.com .

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
While the products do not have a formal expiration date, it is generally recommended that they should be used within 3 years of manufacture or 6 months after opening for best product quality…but we think you will love them so much that this will not even be an issue.

How are Boë products different from other beauty brands?

Our products reflect our belief that tanning should be easy, golden, quick drying, natural, stress free and fragrance free. Our formulas are designed to live with you and enhance what you already have.

SHIPPING

Where does Boë ship?

Boë ship to 21 EU countries and the UK.

When will my order ship?

Here is how it works: you order, we process, then we ship.
Ordering takes a few seconds. Standard processing takes 1 to 2 business days. Then one of our carriers takes it from there. You will get a shipment notification email with a tracking number as soon as your package ships. It is on the way!

Will I be charged VAT & Duties?

Orders will have no duties, and VAT is included in the price of each item.

Why is my postcode not accepted?

If your postcode is missing a character, or if it has too many characters, the “next” button will be grey (and you will not be able to click it). Double check your postcode, or reach out to us at contact@boebeaute.com and we can help!

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email contact@boebeaute.com

Tell me about shipping to my country

Shipping to Austria, Belgium, Czechoslovakia, Denmark, Germany, Spain, France, Ireland, Italy, Luxemburg, Netherlands, Poland, Sweden, Finland, Hungary, Lithuania, Latvia, Portugal, Slovenia, Slovakia, Luxembourg, UK :

On orders up to €40 (3-7 business days): €4
Free shipping on orders €40 or more

How long does it take to ship?

Standard shipping to our friends in Austria, Belgium, Czechoslovakia, Denmark, Germany, Spain, France, Ireland, Italy, Luxemburg, Netherlands, Poland, Sweden, Finland, Hungary, Lithuania, Latvia, Portugal, Slovenia, Slovakia, Luxembourg, UK will take 3 to 7 business days. We will send a tracking number so you can watch your package’s journey.

Where do you ship to?

We ship to your doorstep. Our products are made to enter your mailbox for your convenience.

I am having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 3 to 7 business days to register your shipment status. If your tracking number is not updating or working at all, please reach out to us as soon as you can via contact@boebeaute.com . We can give you the inside info.

Can the delivery country be different from the billing country?

Unfortunately, no. The country in the billing address must be the same as the delivery address in order for us to complete the order.

RETURNS & EXCHANGES

How do I place a return or exchange?

We are sorry you did not love your Boë. Please reach out to contact@boebeaute.com with your order number and the products you would like to exchange or return, and we will take care of the rest.

What is your return policy?

All return requests must be submitted within 30 days of receiving the order in its entirety.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Help! I can’t find my return slip.

Do not worry—Boë packages do not include return slips. Just reach out to contact@boebeaute.com and we will help you place your return or exchange.

How to return any item:

Send an email to contact@boebeaute.com including your name, address, and order # (GLO #) and we’ll help you place the return.
You will be refunded in full to your original form of payment, including the cost of standard delivery. However, you will not be refunded the cost of returning the product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
We only accept returns for items purchased through www.boebeaute.com

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@boebeaute.com and we will be sure to get you the Boë you ordered!

BILLING

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Visa, MasterCard, and credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at contact@boebeaute.com

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment did not go through: Check that your card’s billing details (such as the security code and billing address) match what you have entered into our system.
• Is your card expired?
Your card issuer may have declined your payment. They do not tell us the reason for this, so it is best to check with them before trying your card again. If none of these apply, please contact us at contact@boebeaute.com . We are happy to help!

ORDER QUESTIONS

How can I update my order?

Please email us at contact@boebeaute.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we will do our best to process your request.

Can I use multiple promo codes at checkout?

You can use one promo code per order. If you have encountered two valid Boë promo codes during your travels through the Internet, please choose the one you want to use more.

I have a ‘silly’ question and I want to talk to a person about it.

We got people who love that kind of things. To ask anything and get a quick, personal reply, email us at contact@boebeaute.com . Do not worry—we check it constantly.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we will apply the best deal.

@BOEBEAUTE